Patients

Patient Information for Your Visit to Dynasty Dermatology

Welcome to Dynasty Dermatology. We are excited to take care of you! This page provides you with the dermatology patient info in Pasadena, CA.

Please complete the new patient forms online and confirm your demographic information, including your e-mail address and cell phone for reminders. Once you schedule a first appointment, you will receive an email with a link to complete online forms. Please confirm your email within 24 hours, or the link will expire. You can return later at your convenience to complete the forms before your appointment. 

Middle-aged couple embracing after Pasadena anti-aging treatments at Dynasty Dermatology Pasadena, CA

Plan to arrive 20 minutes before your appointment to find the office, park, and complete a few additional patient forms that must be signed in person. It is important to complete this information before your start time so that all of your scheduled time can be dedicated to focusing on your skin concerns.

If you have additional questions or would like more information about your dermatology visit requirements, please text or call us at (626) 449-9992 or email us at [email protected].

What To Know Before Your Dermatology Appointment in Pasadena, CA

Your appointment time is dedicated to performing the aesthetic procedure, so please try to arrive early to maximize your experience. If you require topical numbing before any procedure, we recommend that you arrive at least 30 minutes early for microneedling or fillers and at least 60 minutes for laser resurfacing, Lumecca, or Morpheus procedures.

Bring a driver if you require oral pre-medication for anxiety, as you will not be able to drive home.  Remove any makeup for the area being treated. Please stop any topical retinoids (Retin-A, tretinoin, retinol) or anti-aging products a week before any procedure that may make your skin more sensitive. If you are having a procedure that makes you sensitive to sunlight, please bring a broad-brimmed hat to wear home.

Running late to the procedure will shorten your numbing time or treatment time.  We will do everything possible to accommodate unforeseen changes to the schedule, but please understand that the schedule is set in advance for patients who may follow your visit.  Devices used for your procedure are reserved for the time you are being treated and do not include numbing time, which should occur before your scheduled appointment time.

Please reschedule or request a cancellation at least 2 business days before your appointment, or a cancellation fee will be charged.  We will request a credit card on file for new patients to save your time slot. Thank you for your kind attention to these policies, and we look forward to caring for you!

Below are answers to other common questions you might have. 

Limited free street parking is available near the clinic. A covered parking lot is located next to the 800 Fairmount Ave building to the south, which you can enter from Bellefontaine. Exit the parking lot and walk a short distance to the 800 Fairmount Ave building.  When you arrive in the building lobby, please take the elevator to the 4th floor, turn right two times, and we are located at the end of the hallway.

We have reserved the appointment time for you. A late fee will be charged for any missed appointments without calling to cancel 2 business days before scheduled appointments. Not showing up for your appointment takes the opportunity for another patient to be seen.  Cosmetic procedures that require more time will require a deposit to schedule. 

Other procedure appointments will be charged according to the length of time allotted, such as any technician fees that must be paid due to a late cancellation or no-show (e.g., Mohs Surgery). We have many systems in place to send reminders, such as a confirmation call, text, or email for all appointments. Ultimately, it is your responsibility to remember and to come to each appointment as scheduled.  We greatly appreciate your support of this policy, which allows for a smooth experience and allows us to provide timely and quality care for all patients.

We accept Medicare, most PPO insurance plans, and self-pay options. The office also accepts selected HMO plans such as OPTUM with a referral from your doctor.  Elective or cosmetic procedures are not covered by insurance.

Medical and surgical procedure costs vary depending on the medical complexity, number of issues, length of visit, and which procedures are performed.  You can contact your specific insurance plan to understand what costs are covered, and what your financial responsibility includes such as copayments for each visit and deductibles.  

After your copay is collected, your insurance plan is billed for the remainder of the services, and you will receive a statement for any remaining balance.  The fee for the office visit does not include any procedures or pathology charges for biopsies performed.  A cost estimate can be requested, and certain insurance plans require prior authorization for removals such as a cyst or lipoma excision.  Your financial responsibility is typically less than the estimated costs, and self-pay options are available if you do not have insurance to be billed. 

Consultations for cosmetic procedures will be collected and credited to any procedures performed on the same day if time allows, including removal of skin tags, aesthetic injectables, peels, or laser treatments.

We accept cash, all major credit cards, as well as Apple Pay and Google Pay. You can also pay using your FSA and HSA plan.  We also offer interest-free Cherry payment plans, for which you can qualify within minutes.

If you are being seen for a skin cancer screening or mole exam, it would be helpful to know your personal or family history of skin cancers.  Please request any pathology reports from previous skin biopsies and the records of how they were treated. If you are being seen for a medical dermatology condition (e.g., rash, acne, hair loss), please have a list of all the treatments you have tried, including over-the-counter skin care products.

All patients need to have a list of their drug allergies and current medications, which we update for each visit.  Requesting any old records from previous doctors or dermatologists in advance of your appointment is very helpful and highly recommended.

If you are having a surgical procedure or biopsy, please stop all optional blood thinners which include aspirin, fish oil, vitamin E, and ibuprofen. Ask our friendly staff about viewing our full list of blood thinners to avoid. If you are prescribed aspirin or other blood-thinning medications due to an existing medical condition, please check with the prescribing doctor before stopping these.  If you are having sutures placed, please make sure that you can limit exercise and not stress the area being treated.

For best cosmetic outcomes, avoid strenuous exercise until the sutures are removed 1-2 weeks later.  You will also need to return to the clinic for any suture removals, so please plan to be in town.  It would be advisable to eat before your appointment and to shower before coming, since there may be restrictions for getting the area wet following skin procedures.  Certain patients require prophylactic antibiotics, so if you have ever had a severe skin infection, or cold sores, or need antibiotics before a dental visit, please advise the staff.

If you experience any symptoms of illness, please call or text us to reschedule your visit or change the appointment to a telemedicine video visit. We adhere to any protocols mandated by city or government guidelines and sanitize the clinic and rooms before and after every patient visit.  All staff members wear masks per current protocols.

Please limit the number of people accompanying you during the visit, unless you are caring for a minor or patient who needs assistance. Arriving on time for your appointments helps to minimize crowding in the waiting room. Thank you for your consideration! Call (626) 449-9992 and our friendly staff can provide you with a dermatology appointment checklist.

Be sure to thoroughly read through all of the pre-op and post-op instructions in our full informational packet.

Most PPO insurance plans do not require a referral, but certain procedures will require prior authorization, depending on your plan requirements. OPTUM HMO patients will need a referral to be seen, and any procedures to be performed such as a biopsy must be requested in advance.  Please take the time to check your medical plan for requirements, especially for any elective procedures such as cyst or lipoma removal.

We are open on selected Saturdays from 9 AM – 1 PM. We also have early morning and later afternoon appointments available for patients who find it difficult to miss school and work. These Saturday appointments are limited to non-surgical procedures, although cosmetic procedures can be performed on selected days.

The easiest way to schedule is to call or text us at (626) 449-9992 so that we can find the correct provider and time slot to address your specific concerns.  Please note that certain providers sub-specialize (e.g., rash, acne, hair loss, or skin cancer screening versus procedures or cosmetic treatments). We are available from 8 AM – 5 PM Monday through Friday and selected Saturdays from 9 AM – 1 PM to answer your calls. 

If we miss your call during business hours, we can text you to schedule, or you can send us a message on the website. If you would like to be seen sooner than your scheduled time, please ask to join our waiting list, and we will call you if there are any cancellations.

Looking for an expert dermatology clinic in Pasadena, CA? Dynasty Dermatology offers excellent and efficient care along with thoughtful treatment education. Call our clinic today at (626) 449-9992 to experience our premium services and achieve a younger, revitalized skin.